Very unfriendly staff at reception. I booked the wrong times for our meeting (9-11) instead of (10-12). We did not show up until 10 and did not occupy the room until 10. But reception insisted on interrupting our meeting and asking us to leave or pay more, even when the room was vacant. I explained my mistake and that we'd only occupied the room for an hour but they were NOT having it. So I spent 15 minutes out of my meeting trying to book the room online for another hour. Several hundred more pounds wasted. Front staff, get some customer service training!