Last modified: 16 January 2017
2.2 By registering to use the Service (whether as a Hirer or a Workspace Owner), you agree to:
3.1 Our Workspace Owner's Policy also governs the use of the Service by Workspace Owners. By using the Service as a Workspace Owner, you are deemed to consent to the terms of the Workspace Owner's Policy. The up-to-date version of the Workspace Owner's Policy is located at:
4.1 When renting or scheduling time in a Workspace, the Hirer agrees:
4.2 You acknowledge and agree that the Service acts as an intermediary service that allows its members to locate, rent, offer to rent, and/or make available workspaces. You acknowledge and agree that all transactions and communications with other Zipcube members are solely between you and such other members, and that you are solely responsible for such transactions and communications. You acknowledge and agree that Zipcube does not itself offer workspace rentals and that Zipcube does not itself act as an agent for any Workspace Owner or any member. You acknowledge and agree that Zipcube provides the Service to enable Hirers and Workspace Owners to transact and communicate directly with each other.
4.3 While it has no obligation to do so, Zipcube may choose to monitor any dispute between you and another member relating to your use of the Service. To the fullest extent permitted by English law, Zipcube is not and will not be responsible or liable in any manner for any loss or damage arising out of your transactions or communications with any other member and you expressly agree to release Zipcube from any and all claims, causes of actions, obligations or liabilities arising from or relating to such transactions or communications.
5.2 When a Hirer, using the Service, finds a Workspace it wishes to rent and has been duly authorised to rent that Workspace by the Workspace Owner, then you agree that you must pay the appropriate rental fee.
5.3 Any reservations subsequently cancelled by a Hirer or by the Workspace Owner at a Hirer's request are subject to the cancellation policy applicable to the relevant Workspace. Cancellation policies may vary between Workspaces and Workspace Owners. By using the Service, you agree that you must pay any Workspace Owner any cancellation or change fees that may apply or that may be agreed between you and the Workspace Owner. You further agree to comply with all terms and conditions imposed in regard to your pre-paid Workspace reservation.
5.4 Sometimes cheaper rates are available on the website for a specific room, product or service, however, these rates made available by Zipcube may carry special restrictions and conditions, for example non-cancellable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
5.5 Flexible booking rates are also available on the website for a specific room, product or service, however, these rates made available by Zipcube offer special conditions, including a free cancellation policy up to 2 working days before check-in and the ability to amend the original booking up to 2 working days before the check-in. In case of a cancellation the Hirer will get a full refund of the room hire excluding the add-ons, amenities, food and beverages ordered at the moment of the booking.
7.1 There is no limit to how long you keep a space active. Our space availability settings includes extensive options for creating timed campaigns, setup bumpers, and free-sell periods.
8.1 You may be able to display certain information on designated portions of the Website or otherwise through the Service regarding you, your company, your business or your organisation including, if you are a Workspace Owner, your Workspace. Such information will constitute your 'Profile'. Your Profile will make available to other members some of your Registration Data and other content about you, your company, your business or your organisation including, if you are a Workspace Owner, your Workspace, that you upload or otherwise provide to Zipcube for use in your Profile (the 'Profile Content').
8.3 Zipcube does not verify the accuracy or authenticity of any Member Content, including any Workspace descriptions or Workspace availability information provided by Workspace Owners, and makes no representations or warranties in regard to any Member Content.
9.1 'Zipcube' is a registered trademark of Zipcube, Ltd. 'Zipcube' together with the other graphics, logos, designs, scripts, and service names on the Website ('Zipcube Marks') are the trademarks or service marks of Zipcube in the UK and other countries. You may not use the Zipcube Marks in connection with any product or service in any manner that may cause confusion or create the impression that Zipcube endorses any product or service. You may not reproduce or use the Zipcube Marks without the prior written consent of Zipcube.
10.2 You expressly represent and warrant that your Profile Content and Member Content and any other content you submit to the Service, or posted using your account, or otherwise posted, transmitted or distributed by you through the Service:
13.1 Zipcube is in no way responsible or liable for any Member Content or Third Party Content posted on the Website or displayed in connection with the Service, including the accuracy of any Workspace descriptions, Workspace availability information or Member information. Although Zipcube provides rules for its members' conduct and postings, Zipcube does not control and is not responsible for what members post, transmit or distribute on the Website and is not responsible for any offensive, inappropriate, obscene, unlawful or objectionable content you may encounter on the Website or in connection with any Member Content or Third Party Content.
13.2 Zipcube is in no way responsible or liable for the conduct of any member, including any member's non-compliance with any terms, conditions and policies relating to the use of any Workspace.
13.3 Zipcube will always seek to maintain the operation of the Service, but like all Internet-based content, the Service may temporarily be unavailable from time to time for maintenance or other reasons. Zipcube shall have no responsibility for any interruption, delay in operation or transmission, theft or destruction of, unauthorised access to, or alteration of, member communications or any other content made available through the Service.
13.4 Save only where such events occur as a direct consequence of Zipcube's negligence, under no circumstances will Zipcube be responsible for any personal injury or death resulting from the use of the Service, the Website, any Member Content or Third Party Content, or any use of Workspaces, products or services provided by members.
13.6 ZIPCUBE CANNOT AND DOES NOT GUARANTEE TO WORKSPACE OWNERS OR HIRERS, AND WORKSPACE OWNERS CANNOT AND DO NOT GUARANTEE TO HIRERS, ANY SPECIFIC RESULTS FROM USE OF THE SERVICE OR A WORKSPACE.
13.7 WITHOUT LIMITING THE FOREGOING, ZIPCUBE DOES NOT REPRESENT OR WARRANT THAT THE SOFTWARE, CONTENT OR MATERIALS MADE AVAILABLE THROUGH THE SERVICE ARE TRUTHFUL, COMPLETE, RELIABLE, UP-TO-DATE OR ERROR FREE. ZIPCUBE AND WORKSPACE OWNERS DO NOT REPRESENT OR WARRANT THAT THE SERVICE OR ANY WORKSPACE RENTAL WILL MEET YOUR REQUIREMENTS.
13.8 ZIPCUBE DOES NOT REPRESENT OR WARRANT THAT THE SERVICE WILL BE:
13.9 WORKSPACE OWNERS ARE EXPRESS THIRD PARTY BENEFICIARIES OF THE PROVISIONS OF THIS CLAUSE 13 THAT APPLY TO WORKSPACE OWNERS.
13.10 THESE DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMISSIBLE UNDER ENGLISH LAW.
14.1 IN NO CIRCUMSTANCES WILL ZIPCUBE OR ITS SUPPLIERS, OR THEIR DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, ARISING FROM YOUR USE OF THE SERVICE, THE WEBSITE, ANY CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SERVICE AND/OR THE WEBSITE, OR YOUR HIRING AND USE OF A WORKSPACE, EVEN IF ZIPCUBE IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, AND TO THE MAXIMUM EXTENT PERMISSSIBLE UNDER ENGLISH LAW ZIPCUBE'S LIABILITY TO YOU OR ANY PARTY CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO ZIPCUBE FOR THE SERVICE IN THE 12 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT AND THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT INCREASE THIS LIMIT.
14.2 IN NO CIRCUMSTANCES WILL WORKSPACE OWNERS OR THEIR DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS BE LIABLE TO HIRERS FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, ARISING FROM YOUR USE OF THE SERVICE, ANY CONTENT ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SERVICE AND/OR WEBSITE, OR A HIRER'S USE OF A WORKSPACE, EVEN IF THE WORKSPACE OWNER IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMISSIBLE UNDER ENGLISH LAW, EACH WORKSAPCE OWNER'S LIABILITY TO A HIRER OR ANY PARTY CLAIMING THROUGH SUCH HIRER, FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT YOU PAID TO THE WORKSPACE OWNER FOR THE HIRE OF THE APPLICABLE WORKSPACE IN THE 12 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT AND THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT INCREASE THIS LIMIT. WORKSPACE OWNERS ARE EXPRESS THIRD PARTY BENEFICIARIES OF THE PROVISIONS OF THIS CLAUSE.
15.1 Zipcube may terminate or suspend your Zipcube account and/or your ability to use the Zipcube Service, in whole or in part, without notice if:
15.2 Zipcube may modify the Service, and all content or software used or contained in the Service, at any time.
15.3 You may close your Zipcube account at any time by providing Zipcube with notice in accordance with the instructions available through the Service. Zipcube may prevent your access to, use of, or participation in the Service, including all content therein, at any time after the termination or closure of your account. Upon termination or closure of your account, Zipcube will remove your Profile and cease to display your Profile Content, including your Workspace listings if you are a Workspace Owner, on or through the Service.
Last modified: 28 October 2013
2.1 In these terms and conditions the following words and phrases shall have the following meanings:
3.1 As a Workspace Owner, you agree to abide by the following policies:
3.2 Hirers and Workspace Owners may both submit feedback to the Service following the completion of a Workspace rental transaction. You acknowledge and agree that other members may publicly post ratings and reviews of you and/or your Workspace. You acknowledge and agree that Zipcube may, but is not obliged to, monitor such postings and that Zipcube is not responsible for any ratings and/or reviews given by Hirers. You expressly release Zipcube from any and all claims, causes of actions, obligations or liabilities arising from or relating to ratings and/or reviews given by Hirers.
4.1 As a Workspace Owner, you may establish the rental fee for your Workspace.
4.2 At the end of each calendar month, Zipcube shall, subject to the other provisions of this clause 4, pay to the Workpace Owner the difference between the Fees Collected and the Service Charges due for that month (the 'Amount Due').
4.3 If the Amount Due in any calendar month is equal to or greater than fifty pounds sterling (£50), then Zipcube will pay the Workspace Owner the Amount Due within fifteen (15) days of the end of such calendar month.
4.4 If the Amount Due to a Workspace Owner in any calendar month is less than fifty pounds sterling (£50), then Zipcube will carry over the Amount Due to the next calendar month until the total Amount Due to that Workspace Owner is greater than fifty pounds sterling (£50).
4.5 If in any calendar month the Service Charges exceed the Fees Collected, Zipcube will invoice the Workspace Owner for any amount owed by the Workspace Owner that exceed two hundred and fifty pounds sterling (£250) and the Workspace Owner shall pay such amounts within thirty (30) days of the date of Zipcube's invoice.
4.8 You agree to pay all applicable taxes or charges imposed by any competent government entity in connection with your use, or Zipcube's supply, of the Service, including without limitation any sales or value-added taxes or charges imposed by any competent government entity in connection with your use, or Zipcube's supply, of the Service.
4.10 If Zipcube believes it is obliged to obtain tax information from you, and you do not provide this information upon request, Zipcube may withhold all payments due to you until you provide the requested tax information or confirm in a manner that is satisfactory to Zipcube that you are not a person or entity from whom Zipcube is required to obtain such information.
4.11 Any bank fees incurred by Zipcube that arise from any error or omission in your payment or contact information may be deducted from your payments.
4.13 The following Service Charges apply only to Public Workspaces:
5.1 Each Workspace Owner authorises Zipcube and its employees and contractors to use its Workspace(s) as needed for the purposes of testing and operational support, and the Workspace Owner will grant access to Zipcube, its employees and contractors for this reason. Any use of such Workspace(s) through the Service by Zipcube, its employees and contractors that is necessary for the purposes of testing and operational support shall be at no charge to Zipcube.
6.1 You represent and warrant that:
Last modified: 24 May 2018
There are three general categories of data which we gather.
1.1 Information you provide to us
1.1.1 Information that is required for the use of the Zipcube Platform. We ask for and collect the following personal information about you when you use the Zipcube Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
1.1.2 Information you elect to give to us. You may elect to give us extra personal information when using the Zipcube Platform. This additional information will be processed based on your consent.
1.1.3 Required Information for the use of the Payment Services. The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
1.2 Automatic uptake of information from your use of the Zipcube platform and payment services
When you use the Zipcube Platform and the Payment Services, we collect information by default, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Zipcube Platform and Payment Services.
1.3 Information we gather from third parties
Zipcube and Zipcube's Payment Division may collect information, including personal information, that others provide about you when they use the Zipcube Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Zipcube Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We use, store, and process information, including personal information, about you to provide, update and improve the Zipcube Platform, as well as to establish and uphold a trusted and safer environment and to meet our legal obligations.
2.1 Provide, update and improve the Zipcube platform
We process this information given our legitimate interest in improving the Zipcube Platform and our Members' experience with it, and where it is necessary for the adequate performance of the contract with you.
2.2 Establish and uphold a safe environment
We process this information given our legitimate interest in protecting the Zipcube Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
2.3 Provide, personalize and update our advertising and marketing
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Zipcube Account.
2.4 How the payments data controller uses the gathered information
The Payments Data Controller processes this information given its legitimate interest in improving the Payment Services and its users' experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
3.1 With your consent
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorise a third party application or website to access your Zipcube Account or when you participate in promotional activities conducted by Zipcube partners or third parties.
3.2 Sharing between members
To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:
We don't share your billing and payout information with other Members.
3.3 Listings, and other public information
The Zipcube Platform lets you publish information, including personal information, that is visible to the general public. For example:
Based on our legitimate interest to promote the Zipcube Platform we may display parts of the Zipcube Platform (e.g., your Listing page) on sites operated by Zipcube's business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner's site, information from your public profile page may also be displayed.
Information you share publicly on the Zipcube Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
3.4 Additional venue services
Hosts may need to use third party services available through the Zipcube Platform to assist with managing their Venues or providing additional services requested by you. Venues may use features on the Zipcube Platform to share information about the Client (like check-in and check-out dates, Client name, Client phone number) with such third party service providers for the purposes of coordinating the booking, managing the Venue, or providing other services.
3.5 Compliance with law, responding to legal requests, preventing harm and protection of our rights
Zipcube and Zipcube's Payment Division may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party's legitimate interest in keeping the Zipcube Platform secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage.
Where appropriate, we may notify Members about legal requests unless:
3.6 Service providers
Zipcube and Zipcube's Payment Division uses a variety of third party service providers to help us provide services related to the Zipcube Platform and the Payment Services. Service providers may be located inside or outside of the European Economic Area ('EEA'). In particular, our service providers are based in Europe, and North America.
For example, service providers may help us:
Zipcube and Zipcube's Payment Division will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
3.7 Corporate affiliates
To enable or support us in providing the Zipcube Platform and the Payment Services, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.
Additionally, we share your information, including personal information, with our corporate affiliates in order to support and integrate, promote, and to improve the Zipcube Platform and our affiliates' services.
3.8 Social media platforms
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Zipcube Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by Zipcube. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
Please note that you may, at any time ask Zipcube to cease processing your data for these direct marketing purposes.
3.9 Government registration
In jurisdictions where Zipcube facilitates or requires a registration, notification, permit, or license application of a Venue with a local governmental authority through the Zipcube Platform in accordance with local law, we may share information of participating Venues with the relevant authority, both during the application process and, if applicable, periodically thereafter, such as the Venue owner's full name and contact details, address, tax identification number, Listing details, and number of bookings.
3.10 Business transfers
3.11 Aggregated data
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
4.1 Analysing your communications
We may review, scan, or analyse your communications on the Zipcube Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyse messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on Zipcube's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
4.2 Linking third party accounts
You may link your Zipcube Account with your account at a third party social networking service. Your contacts on these third party services are referred to as 'Friends'. When you create this link:
We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
4.3 Google Maps/Earth
Parts of the Zipcube Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to:
The Zipcube Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services ('Third Party Partners'). Zipcube doesn't own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Zipcube, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may exercise any of the rights described in this section before your applicable Zipcube Data Controller and Payments Data Controller by contacting Zipcube directly. Please note that we may ask you to verify your identity before taking further action on your request.
6.1 Managing your information
You may access and update some of your information through your Account settings. If you have chosen to connect your Zipcube Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
6.2 Rectification of inaccurate or incomplete information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Zipcube Account).
6.3 Data access and portability
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
6.4 Data retention and deletion
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Zipcube Platform to you, you can request that we delete your personal information and close your Zipcube Account. Please note that if you request the deletion of your personal information:
6.5 Withdrawing consent and restriction of processing
Where you have provided your consent to the processing of your personal information by Zipcube you may withdraw your consent at any time by changing your Account settings or by sending a communication to Zipcube specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where:
6.6 Objection to processing
In some jurisdictions, applicable law may entitle you to require Zipcube and Zipcube's Payment Division not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Zipcube and/or Zipcube's Payment Division will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Zipcube to cease processing your data for these direct marketing purposes by contacting us directly.
6.7 Registering a complaint
You have the right to lodge complaints about the data processing activities carried out by Zipcube and Zipcube's Payment Division before the competent data protection authorities.
7.1 Other means to ensure an adequate level of data protection
If your information is shared with corporate affiliates or third party service providers outside the EEA, we have – prior to sharing your information with such corporate affiliate or third party service provider – established the necessary means to ensure an adequate level of data protection. This may be an adequacy decision of the European Commission confirming an adequate level of data protection in the respective non-EEA country or an agreement on the basis of the EU Model Clauses (a set of clauses issued by the European Commission). We will provide further information on the means to ensure an adequate level of data protection on request.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Zipcube Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised use of your Zipcube Account, please contact us following the instructions in the Contact Us section below.