Meeting Rooms, Conference Rooms & Training Rooms at Conway Hall

I just wanted to update my previous review, having spoken to the lettings manager. They have already put warning signage up about the hot tap and the step down into the theatre box, provided a bin for the room, and clarified the times shown on the bookings through Zip Cube. They are committed also to improving the customer service experience. They seemed genuinely responsive to the feedback, and I'm optimistic that if I returned there again these issues would have been addressed, leaving the positive elements of a good value venue without the downsides I experienced.

This is a bright, pleasant room in a central location. The Conway Hall is an enormous old building with a period theatre style hall at the centre, and this room is tucked away upstairs and round the back, with access to a box over the stage as well as a single toilet. There is no disabled access, and the room is fairly hard to find. There are 18 chairs and a desk sized table, plus a flipchart stand, and it was reasonably warm, if a little draughty (and very cold in the hallway and loo) on a cold day. So we liked the room, and thought it was good value for the price.

However, there is nobody in the venue to check you in or orient you (so you aren't told about fire alarms or exits, or what else is going on, or what time you need to be out). Absolutely everyone I spoke to in the building was positively surly with me, as if I was making entirely unreasonable requests, such as to put the name of our event rather than "zipcube" on the screen in reception, or to have some paper towels for the toilet. They were unreasonably grumpy when I asked about ordering tea or coffee, and eventually told me I had to phone the caterer (they even seemed reticent to provide the phone number) and then agree the order over email before they would do this, rather than being able to add it to the booking or speak to anyone on site about it.

The booking from zipcube said I had the room from 9am to 11pm, but the venue were haranguing me every five minutes from 5pm to be out for another booking in the evening, and said they weren't interested in what my booking said, only what was on their own system.

So, the experience was mostly of being abandoned in a massive old (and somewhat dilapidated) building, in which the only other people gave off very strong signals that we were an unwelcome intrusion on their routine and regular bookings. On the final day we had booked there was a massive event on in the theatre, which was not mentioned to us at any point prior to this. It made it difficult for our delegates to know where to go, as they were shepherded into the larger event, and we had people come into our room from theirs, plus all day we could hear all the applause from the theatre, though not to an extent that was too disruptive.

In more trivial feedback, there was no bin available except for paper towels and recyclables in the bathroom, and there needed to be better signage to warn of the very hot water and the step down into the theatre box if you turn the wrong way to the toilet.

But, as a cheap central location in a period building, I guess you can't expect the service or facilities of a hotel or conference venue. So if price is your main consideration and you are happy to work within those constraints I'd recommend it.

Booked through Zipcube. Something went wrong as we made a few requests via the original booking request but on the day never received them. Such as Tea & Coffee. Likewise we had to set up the room ourselves.

Cleanliness was good through presentation upon arrival was lacking. There was a few jugs of cold coffee and tea on some chairs which were piled up. Presuming this was from a previous meeting there.


Staff would not provide tea/coffee but rather told me to contact zipcube who would then contact us.

This said price is reasonable for the location.

Room good as a small vocals / drama space, however, anything in the main hall can echo through.

All went well apparently. I didn’t attend obviously but my colleagues were happy.